How to park and pay

We have made parking at our hospitals sites easier and more efficient by introducing Automatic Number Plate Recognition (ANPR).

This means faster and more efficient parking experience with no need to display tickets, and simple payment options via machines or a mobile app.

Cameras, operating 24/7, read your number plate when you enter and exit our sites. To avoid a Parking Charge Notice you should:

  • Check the signage for parking rules
  • Only park in designated areas
  • Pay for your stay before leaving.

The new system matches your number plate with the payment made at the machine or via the parking app. 

How do I pay for parking?

You can make your payment at a payment terminal on site or you can use the parking app — called 'Trust' — which is available to download in the App Store or on Google Play. For more information visit https://groupnexus.co.uk. 

Existing parking concessions continue to apply, details are further down this page.

Parking charges

Our daily parking prices are:

  • First 30 minutes is free - If you stay over this time you will need to purchase a ticket otherwise you will be charged.
  • Up to 2 hours £3.10
  • Up to 3 hours £4.00
  • Up to 5 hours £5.00
  • Up to 6 hours £6.00
  • Over 6 hours £10.00.

This applies all year-round including weekends and Bank Holidays.

Blue Badge holders

Parking is free if you are a Blue Badge holder. Please register your vehicle with us using the details in the Blue Badge section.

What if I have a problem?

Each pay station and exit barrier has a button linked to a member of the car park/security staff, who will be able to help you.

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Blue Badge holders – free parking with registration

If you have a Blue Badge, you must register your vehicle. You can save time by pre-registering once and your permit will stay active until your Blue Badge expires.

You’ll need:

  • A mobile phone
  • An email address.

How to register:

  1. Visit https://nexusplatform.co.uk/register 
  2. Create your account (using your email and mobile number).
  3. Confirm your email address via the link sent to you.
  4. Enter the one-time passcode sent to you via SMS.
  5. Set a 6-digit access code. This code allows you to log in without needing a one-time-passcode (OTP) in the future.
  6. Use invitation code: G28CMAJ.
  7. Upload your vehicle details and a photo of your Blue Badge.
  8. You’ll receive confirmation – your permit is now active.

Can I still park for free if I don't pre-register for an ongoing Blue Badge permit?

Yes. If you prefer, you can validate your Blue Badge parking permit each time you visit. Enter your registration number at the validation console located at reception. If you choose this option, you will need to do this every time you visit our hospitals.

Can I register more than one car for the same Blue Badge?

No, only one vehicle registration number can be registered for a Blue Badge parking permit at a time.

But if you are travelling to hospital in a different car to the one registered with your Blue Badge, you can either:

Enter your Blue Badge and car registration details into a validation console when you are on site to obtain validated daily parking, when displaying your Blue Badge

OR
Update the vehicle on your existing ongoing Blue Badge parking permit:
Log in to Nexus Platform  https://nexusplatform.co.uk/login
  • Press the 'permits' button
  • Select 'Edit' at the bottom of your active permit
  • You will see the words 'Change Vehicle' - select this
  • Input your new vehicle details and submit
  • Your new permit will be created for the updated vehicle and your previous permit will be expired.

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Free parking permits (parking concessions) at our hospitals

Permits to allow free parking (parking concessions) are available to these patients and visitors:

  • Parent or guardian of children who are staying overnight in hospital
  • Chemotherapy patient (see notes below for specific information)
  • Renal patient (see notes below for specific information)
  • End of Life care and bereavement visitors
  • Parent or guardian of children who are seriously ill or awaiting transfer to another hospital (Neonatal Intensive Care Unit (NICU) and paediatrics)
  • NICU parents or guardians
  • Pregnancy Pal / Birth Buddy
  • Dementia patient carers

Please talk to a member of staff in the ward or department to obtain a Free Parking Permit application form.

Healthcare Travel Costs Scheme (HTCS)

If you're referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS).

This page explains who's eligible for the scheme and how to make a claim. https://www.nhs.uk/nhs-services/help-with-health-costs/healthcare-travel-costs-scheme-htcs/

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Free parking information for chemotherapy and renal patients

Broomfield hospital

Renal and chemotherapy patients

Please park in a designated bay in car park 2 and speak to the department you are visiting for a dedicated permit. If parked in the main Multi-Storey Car Park, please ask the department you are visiting to notify the car parking team and provide them with your vehicle registration number to allow free exit.

Basildon hospital

Renal patients

Please park in a designated Renal Unit bay and speak to the staff in the department to obtain a free parking permit.

Chemotherapy patients

Please park in any public car park and speak to staff in the department to obtain a free parking permit form.

Southend hospital

Renal and chemotherapy patients

Please park in the dedicated car park off Carlingford Drive, using the intercom on entry and exit.

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Free parking permit terms and conditions

  1. The parking concession will only be granted if the qualifying criteria applies.
  2. The form must be signed by a Macmillan Nurse, ward/departmental manager or senior nurse in charge where the patient or relative is being treated or visited.
  3. The concession will be issued for a maximum of two weeks.
  4. Once the application is approved the concession will be operational on the day the vehicle is registered.
  5. The concession will automatically be removed at the end of the allocated period.
  6. The parking concession may be extended on completion of an additional registration form, which must be authorised before it is granted.
  7. The Free Parking Permit allows the registered vehicle access to the hospital patient/visitor car parks only.
  8. Please return the completed form to
    • Basildon - the Car Park office in the Multi Storey Car Park or Security office behind main reception. Staff can also return the form electronically on your behalf
    • Broomfield – the Cashiers Office at the main entrance. Staff can also return the form electronically on your behalf.
    • Southend - the ID badge office/Car Park office in Cardigan Wing. Staff can also return the form electronically on your behalf.

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