Contact us
Please use the contact details below if you need to:
- Change or cancel your appointment
- Have a question or concern about your care
- Have a general enquiry.
Basildon University Hospital
Address
Nethermayne
Basildon
Essex
SS16 5NL
Call us
Switchboard: 01268 524900
Overseas callers: +44 1268 524900
Directions (click links below):
Broomfield Hospital
Address
Court Rd
Broomfield
Chelmsford
CM1 7ET
Call us
Switchboard: 01245 362000
Overseas callers: +44 (0)1245 362000
Directions (click links below):
Southend University Hospital
Address
Prittlewell Chase
Westcliff-on-Sea
Essex
SS0 0RY
Call us
Switchboard: 01702 435555
Overseas callers: +44 1702 435555
Directions (click links below):
Other sites
We provide services from many different hospital and community locations — to find out more, visit Our other hospital locations and sites.
New 0300 telephone numbers
Our services at Mid and South Essex NHS Foundation Trust will have new telephone numbers starting with the prefix of 0300 443. These numbers will costs no more than a normal call to a 01 or 02 landline number.
When a phone number changes, our website, printed letters and any other material given to patients will be updated.
Old phone numbers for key patient services will have a voicemail added to the line for a period of time confirming the new phone number for patients to call.
Cancel an appointment or general questions?
If you are not able to keep your outpatient appointment, or need further details, please tell us as soon as possible.
Call the telephone number on your appointment letter or card. Your slot will then transfer to another patient.
Health records
You have the right to a copy of information we hold about you. View information and guidance on your own health records.
Do not make requests for personal information under the Freedom of Information Act.
Freedom of Information (FOI)
For Freedom of Information requests please visit our FOI webpage.
Making a comment or complaint
You may be unhappy with any aspect of care provided for either you, your relative, or friend. Please raise the issue with us as soon as possible so that we can address it.
If you would like to make a complaint, visit How to make a complaint.
Media enquiries
For all media enquiries, please contact the Media Centre.
Medication queries for Healthcare professionals
If you are a healthcare professional working outside of the Trust and have a medication related query for a recently discharged patient, please complete this form https://pharmacyenquiry.mse.nhs.uk.
Letters to Loved Ones
Keep in touch with your friends or relatives who are staying in our hospitals by using our Letters to Loved Ones service.
If you would like to send a letter and photo, please complete the form below: