Patient Experience

Involving you (patients, relatives and carers) helps us to understand what we do well and where we need to make improvements. 

We encourage and welcome everyone who would like to give their time to help us understand how our services meet your needs.

If you would like to speak with a member of our team, you can get in contact with us by calling 

Basildon Hospital - 01268 524900
Broomfield Hospital - 01245 516891
Southend Hospital - 01702 435555 ext 4284.

You can also book a virtual appointment on AttendAnywhere Monday to Friday, between 9am and 11.30am. Email mse.patientexperience@nhs.net to book, or you can complete the form below.

Carers passport

We have created a carers passport, this passport is to be completed by the patient's chosen carer to provide useful information for our ward teams about their loved one.

This carers passport will really help us to improve the experience of patients in our care as it involves their carer as a ‘partner in care’. To have a copy of our carers passport you can download and print your editable carers passport Carers Passport  DIGITAL V2.pdf.

Share your experience

We want your time with us to be the best it can possibly be. Sharing your stories will help us to shape decisions about the future of our healthcare services.

Please tell us about your experience

Note: Questions marked by * are mandatory


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Letters to Loved Ones

Keep in touch with your friends or relatives who are staying our hospitals by using our Letters to Loved Ones service.

If you would like to send your letter and photo, please complete the form below:

About you

Note: Questions marked by * are mandatory


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