Patient systems
We’re always looking to use new and existing technology to help communicate better with our patients and give quick and easy access to care that is needed.
Find out more about the systems we use to help manage patient care.
Appointment SMS reminder service
If you get a text message from the number 07488865118 this is not a scam, it is us reminding you of an upcoming appointment within the next 14 days.
We are launching this service to help you to manage your upcoming appointments and to give you an opportunity to 'CANCEL' or 'REBOOK' by simply replying to a text message at your standard network rate.
Every year, thousands of patients accidently miss their hospital appointment. Sending appointment reminders drastically reduces missed appointments which cost us around £160 each time when patients do not attend. These reminders will help us to save money, but more importantly, will allow us to offer your slot to someone else if you no longer need it.
Whilst this service is to help manage appointment times effectively, we appreciate you may not want to receive them; therefore, you can opt out if you wish to. However, if you decide after opting out that you want to opt back in, you can do this by speaking to one of our reception team on 0300 443 0101 for Basildon, 0300 443 0103 for Broomfield, and 0300 443 0105 for Southend.
Video appointments
Many of our services offer video calls to patients as a way of having an appointment without having to travel to hospital. If you’ve been offered a video appointment, you and your healthcare professional will be able to see and hear each other using a secure online video service.
To find out more, visit Video appointments.
NHS App
The NHS App allows you to access a range of NHS services - to find out more visit https://www.nhs.uk/nhs-app/about-the-nhs-app.
Patients Knows Best portal (PKB)
Patients Know Best (PKB) will be our new online patient portal that consolidates patient data from various healthcare providers and makes it available in a single, secure personal health record.
To find out more, visit Patients Know Best (PKB).
Our digital strategy
We launched our digital strategy in January 2023. The strategy confirms our digital vision of ‘delivering excellent, connected care through being a digital-first organisation’ and sets out our priorities under four key areas of focus over the next three years: strong digital foundations, supporting staff, empowering residents and integrating as an ICS.
Download the Digital Strategy 2023 [pdf] to find out more.