Patients and visitors
For our latest visiting guidance, please view our visiting information page
Waiting times
NHS England wait times
The ‘My Planned Care’ section of the NHS UK website shows the average waiting times by speciality for outpatient appointments and treatment. Visit the website https://www.myplannedcare.nhs.uk/east/mid-south-essex/
Please be aware that the My Planned Care website shows the average waiting time for all sub-specialties within the clinical specialities across all three of our main hospital locations. This calculation is based on the data our Trust supplies and it is accurate. However, the average includes clinically urgent patients who will be seen more quickly. Also within each specialty, there will be some sub-specialties with longer waiting times than others depending on the demand for the service and our capacity within the service.
Public announcements
If there's anything major that is happening at our hospitals that will affect the care that we deliver to our patients — the latest information will be published on our Public announcements page.
Call for concern
Martha’s Rule (Call for Concern)
Martha’s Rule gives patients and their loved ones the right to request an urgent review if they have concerns about a patient’s deteriorating condition. We are in the process of rolling out Martha’s Rule across our adult inpatient wards. We will be trialling it across our paediatric inpatient wards during spring/summer 2025.
About Martha Mills
Martha Mills died aged 13 in 2021, after developing sepsis in hospital. She had been admitted with an injury to her pancreas after falling off her bike. Martha’s family’s concerns about her deteriorating condition were not responded to and, in 2023, a coroner ruled that Martha would probably have survived had she been moved to intensive care earlier.
Patient transport services
To find out more information about patient transport and the support that you can get, please visit https://www.midandsouthessex.ics.nhs.uk/health/support/transport.