Patients and visitors

Welcome to our mid and south Essex hospitals

To keep our patients, visitors and staff safe - and to limit the spread of COVID-19 - we have had to restrict the number of people allowed on to our hospital sites. Please view our covid visiting restrictions page for more information.

We know that it’s hugely important for patients to see their loved ones while they are in hospital, so have done all we can to support people to keep in contact while keeping them as safe as possible.

AttendAnywhere logoWe have introduced video appointments to help us carry on seeing patients during the current coronavirus outbreak. Read more about this appointment service here.

Letters to loved ones

If you have a message, card, or letter for someone who is currently staying in one of our hospitals - Basildon, Braintree, Broomfield, Southend, Orsett or St Peter's - please complete the form on our patient experience page.

Patient transport services

HTG UK, formerly Thames Ambulance Service, is the provider of non-emergency patient transport services for patients who are registered with a GP in Mid and South Essex.

Transport with HTG UK will usually be booked by your healthcare professional. However, patients can contact HTG UK by calling 0808 169 9614.

Non-emergency patient transport, funded by the NHS, is available when a medical condition means that a patient would struggle to safely attend their appointment or treatment independently.

Non-emergency patient transport is an important service for those who cannot attend hospital, outpatient appointments, community clinics or get home after a hospital admission by any other means. NHS-funded transport does not cover journeys to GPs, dentists, pharmacies and opticians.

The non-emergency patient transport service uses a wide range of vehicle types and levels of care that are consistent with each patients’ medical needs.

How do I know if I am eligible for non-emergency patient transport?

Patients who would like help with transport to healthcare appointments will need to have an assessment which will determine your medical needs and what support you will need on the journey.

The assessment may be done face to face with the doctor or nurse who is responsible for your care, or it could be done over the phone with the transport assessment and booking team.

Details of the Eligibility Criteria for Non-Emergency Patient Transport Service (NEPTS) in Mid and South Essex is available to download here.

What if I am not eligible for patient transport?

If you are not eligible for NHS-funded patient transport details of community transport can be found here.

Need help with travel costs?

If you are not eligible for NHS-funded patient transport and need help to pay for the costs of transport to your healthcare appointments, you may be able to claim a refund through the national Healthcare Travel Costs Scheme. More information can be found here.

More information can be found on their website at

Feedback and queries

If you would like to raise any compliments, concerns or complaints about patient transport then you can contact HTG UK on 0808 164 4696 or email

HTG UK Harrison Place, Whisby Way, Lincoln, LN6 3AH.