Patients and visitors

This page holds information relevant to all patients and visitors at our hospitals.

If you cannot find what you're looking for through the menu or search, it will likely be below.

For our latest visiting guidance including for our wards, please view our Visiting information page.

NHS England wait times 

The ‘My Planned Care’ section of the NHS UK website shows the average waiting times by speciality for outpatient appointments and treatment. Visit the website  https://www.myplannedcare.nhs.uk/east/mid-south-essex/ 

Please be aware that the My Planned Care website shows the average waiting time for all sub-specialties within the clinical specialities across all three of our main hospital locations. This calculation is based on the data our Trust supplies and it is accurate. However, the average includes clinically urgent patients who will be seen more quickly. Also within each specialty, there will be some sub-specialties with longer waiting times than others depending on the demand for the service and our capacity within the service.

If you're coming to our Emergency Departments during this period of hot weather, please bring only one relative or carer with you.

This is to help us keep everyone more comfortable during this extreme heat episode and reduce overheating in our waiting rooms. 

Martha’s Rule gives patients and their loved ones the right to request an urgent review if they have concerns about a patient’s deteriorating condition. 

To find out more, visit Martha's Rule.

To find out more information about patient transport and the support that you can get, please visit https://www.essex.icb.nhs.uk/health/support/patient-transport