PALS (Patient Advice and Liaison Service) at MSE

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.

How can PALS help?

PALS provides help in many ways. For example, it can:

  • help you with health-related questions
  • help resolve concerns or problems when you're using the NHS
  • tell you how to get more involved in your own healthcare

PALS can give you information about:

  • the NHS
  • the NHS complaints procedure, including how to get independent help if you want to make a complaint
  • support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions.

If you need to contact our PALS services at our MSE hospitals, the contact details are below.

PALS at Basildon University Hospital

PALS Office (near the restaurant)
Level C
Basildon University Hospital,
SS16 5NL


Telephone: 01268 394440

Basildon PALS office phone lines are now open 10am – 3pm Monday to Friday.

PALS at Broomfield Hospital

How can you contact us? 

We are located in the Main Atrium A109 between WH Smiths and Marks and Spencer.

We are open: Monday to Friday - 10.30am to 3.30pm.

You can call us via 01245 514130 (10.30am to 3.30pm - Monday to Friday)

You can write to us at:

PALS and Complaints Department
Broomfield Hospital

Email us on  :

PALS at Southend University Hospital

How to contact PALS

Southend University Hospital
Prittlewell Chase
Westcliff on Sea
Essex SS0 0RY

Telephone: 01702 385333

Fax: 01702 385915


Our phone lines are now open from 10am to 4pm, Monday to Friday excluding weekends and bank holidays.