PALS (Patient Advice and Liaison Service) at MSE

If there is a problem, the best way to get it resolved is usually to tell someone there and then.

  • On a ward, talk to the sister or charge nurse on duty.
  • In a clinic/department, talk to the receptionist or a member of staff.

If you want to talk to a senior manager or to someone who has not been directly involved in your care and treatment, we can usually arrange this straight away during office hours. You can also ask to speak to a member of the PALS department.

If you need to contact the PALS services at our MSE hospitals, the contact details are below.

PALS at Basildon University Hospital

PALS Office (near the restaurant)
Level C
Basildon University Hospital,
Nethermayne
Basildon
Essex
SS16 5NL

Telephone 01268 394440

PALS office phone lines are open 10am – 3pm Monday to Friday. Excluding Bank Holidays.

Email: mse.pals.btuh@nhs.net

 

PALS at Broomfield Hospital

PALS Office
Broomfield Hospital
Chelmsford
Essex
CM1 7ET 

Telephone: 01245 514130

PALS office phone lines are open 10am – 3pm Monday to Friday. Excluding Bank Holidays.

Email: mse.public.response@nhs.net

PALS at Southend University Hospital

PALS Office

Southend University Hospital
Prittlewell Chase
Westcliff on Sea
Essex
SS0 0RY

Telephone: 01702 385333

PALS office phone lines are open 10am – 3pm Monday to Friday. Excluding Bank Holidays.

Email  mse.pals.suhft@nhs.net