About our hospitals - Southend University Hospital
Whether you are coming for an outpatient appointment or need to stay in hospital, here is some information to help you to prepare.
Coming to Southend University Hospital - Planning your journey
We provide a variety of services at our main hospital site on Prittlewell Chase and at a number of satellite clinics across Essex. Car parking charges apply when parking at the hospital. Please consider using public transport to travel to your appointments if possible.
Southend University Hospital NHS Foundation Trust
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RY
Telephone number: 01702 435555 | Fax: 01702 385856
We have services at the following locations. Click the name of the location to view Google Maps in a new window - please note that the markers shown on the map indicate the centre of the range of the postcode and may not mark the exact location of the service.
Tyrells Health Centre
39 Seamore Road
Tel. 01702 385533
Canvey Outpatients Clinic
Located between the fire station and the police station, on the opposite side of the road.
Tel. 01702 385111
Lighthouse Child Development Centre
Southend on Sea
Tel. 01702 508180
Te. 01268 524900
Britannia Business Park
Unit 12 & 13
Southend on Sea
Tel. 01702 508000
Buses run frequently throughout the day - find out more about travelling by bus and rail
Travelling by rail and bus
Rail companies C2C and Greater Anglia operate frequent trains to Southend Central station where a bus can be caught direct to Southend Hospital. Ask for a plus bus ticket before travelling. This will include both your bus and train fares and save you time on your journey.
Coming to Southend University Hospital - Parking
More car parking for patients and visitors is now available at Southend University Hospital. This followed the opening of a multi-storey car park in 2009 which created an additional 600 spaces.
Because the majority of staff - who have been issued parking permits - use the multi-storey car park, during working hours the other car parks surrounding the hospital are reserved solely for our patients and visitors.
These are car parks: A, D, E (OUTSIDE A&E), AND F.
Although these patient/visitor car parks can be full during the afternoon peak, the new parking measures now mean finding a space is much easier than before.
To maximise the increase in parking spaces, we would always ask you to take alternatives to the car if you can, or to use our free drop off/collection bays or short stay bays in order to keep the spaces available to those who most need them.
We have a number of blue bays for current blue badge holders - these are located by all the main entrances and are subject to the parking charges detailed below.
Car parking fees
All patient/visitor parking, with the exception of the car park at A&E, is now 'pay on foot'. Entry is via a ticket from the machines at the new barrier entrances; payment is made when you leave the hospital building at one of several pay stations located around the hospital.
30 minutes - Free
Up to 3 hours - £3.10
3 to 6 hours - £4.00
6 to 12 hours - £6.00
Over 12 hours and up to 24 hours - £10.00
7 day concession - £10.00
Everyone parking in a space within the hospital car park is required to pay parking charges for stays exceeding 30 minutes. If your stay is less than 30 minutes please proceed straight to the exit barrier - there is no need to validate your ticket at a pay machine.
Concessions do apply for certain patients including those receiving chemotherapy, radiotherapy, dialysis, extensive rehabilitation and treatment for DVT. Please ask the department you are visiting for details. Concession tickets are available from general office during office hours.
Please note that lost tickets will be charged at the full daily rate. Parking is subject to the hospital's standard terms and conditions as displayed around the site.
Helping out with travel costs
Benefits accepted - if you are on any of these benefits then we can help you with your travel expenses to and from the hospital for your appointments;
Income related Employment and Support Allowance (ESA)
Income Based Job Seekers Allowance
Working Tax Credit
Pension Guarantee Credit
HC2 or HC3 (part payment) form
You can also get help if you are attending a sexual health clinic over 15 miles (24km) from home
Please note: NHS Medical Exemption cards are only for free prescriptions these cards are not valid for payment of travel costs.
To reclaim your travel expenses you must produce a letter from the benefits office dated within the last year stating that you are in receipt of benefit, we can also accept a valid tax credit card, if you have one. You will also be required to show evidence of your appointment, please bring with you your appointment letter/clinic card, as we need to verify the attendance and we may not be able to make payments without this.
Benefits that are not accepted
Disability Living Allowance
Housing Benefits/Council Tax
Free School Dinner entitlement letters
Maternity/Prescription Exemption Cards
What am I entitled to claim back?
Private mileage and car parking
This is calculated by using the AA route master. We use the Hospitals postcode and the home postcode that you are registered with. You will receive 15p a mile. If you can produce a car parking ticket we will reimburse £3.10 for your parking. If you are more than 3 hours we can pay for your parking by receiving a receipt that is obtainable from the car park pay machine when you pay for your parking.
Bus and Train tickets
We will reimburse you for your bus and/or train fare if you show us your tickets. We can only pay for the patient who has the appointment.
We do not pay for Taxi travel unless you have a letter from your GP stating that you cannot travel to hospital by public transport.
How do I claim?
Please claim at Customer Services between 09.00 and 17.00 Monday to Friday. Please bring your bus, train or parking ticket and your appointment card plus proof of entitlement.
Things to remember
We are unable to reimburse travel for A&E visits and blood tests.
Please remember that we are here to help with your travel expenses, all mileage is calculated in the same way.
All payments are to be claimed on the day from Customer Services; any backdated claims for up to 3 months can be claimed by filling out a HC5 form and posted with any receipts/tickets to the address given on the form.
If you have not bought with you your proof of benefits or cannot prove that you have had an appointment with us then we will not be able to pay any money out. Under these circumstances you can complete an HC5 form (as above).
If someone is required to attend your appointment with you for medical purposes you will need to get an escort form signed by a consultant or senior nurse.
Unfortunately without this we cannot pay for anyone else's travel.
Visiting an inpatient?
You cannot claim help with travel costs if you are visiting someone in hospital. However visitors in receipt of one of the qualifying benefits may be able to receive assistance in the form of a social Fund payment. Further information about this assistance can be obtained from Jobcentre Plus offices.
You may be entitled to patient transport phone 0300 0134 997 to find out if you are eligible.