Junior doctors' industrial action may affect your appointment or visit to A&E - read more

Junior doctors' industrial action may affect your appointment or visit to A&E - read more
If you would like access to your hospital health records, please make your request digitally using our secure online portal. Click get started online, then follow the instructions to set-up your account or login if you have an existing account.
Requests are managed electronically by our dedicated teams and once complete, patients will be able to view their health records using a download function within the portal, reducing the need for paper copies and DVD files to be created and posted to homes.
When making your request, please ensure the correct application form is selected. This will help the Access to Records team process your request effectively.
Download the Requester Portal Guide and view the FAQs at the bottom of this page to help you through the process. You’ll need to supply identification as part of the request process - you can find out what you need to supply by downloading the Identification documents needed to access health records document.pdf.
Your health record is kept confidential within the hospital at all times and is only shared with staff when they need it to carry out their job. All staff are required to work to strict professional and contractual codes of confidentiality, and where possible we will anonymise information so that individual patients cannot be identified. The only time information will be shared to outside organisations is if they are directly involved in your care, for instance, your GP, social worker, community nurses or other hospital.
Should for any reason you would like access to your hospital health records, please make your request digitally using our new online portal. Click get started online, then follow the instructions to set-up your account or login if you have an existing account.
Requests are managed electronically and once complete, patients will be able to view their health records using a download function within the portal, reducing the need for paper copies and DVD files to be created and posted to homes.
When making your request, please ensure the correct application type is selected. This will help the Access to Records team process your request effectively.
Download the Requester Portal Guide and view the FAQs at the bottom of this page to help you through the process. You’ll need to supply identification as part of the request process - you can find out what you need to supply by downloading the Identification documents needed to access health records document.pdf.
If you are helping someone apply for access to their health records please contact us, at the hospital where they received treatment, details beneath, and we will provide you with a consent form for this purpose. All requests are to be made via our dedicated portal.
If you’re a third party and requesting access to the health records of another person please use the online portal:
If you have any questions, please contact the hospital where treatment was received:
Tel: 01268 524900 Extension 2956 or 2957 open between 8am and 4pm, Monday to Friday.
Email: mse.accesstorecords@nhs.net
Tel: 01245 514288 open between 8am and 4pm, Monday to Friday.
Email: mse.accesstorecordsbureau@nhs.net
Tel: 0300 443 0134 open between 8am and 4pm, Monday to Friday.
Email: mse.access@nhs.net
Can I request access to my Health Records?
Yes, as a patient, you can get a copy of your health records digitally from 1 August 2021, through the online portal: https://msb.ams-sar.com/. Click get started online, then follow the instructions to set-up your account or login if you have an existing account. A user guide is available to help you through the process.
All other requesters will be able to apply and receive health records electronically from 1st September.
Is there a fee for making a request?
No, the Trust must provide a copy of the information free of charge.However, the Trust can charge a "reasonable fee" when the request is deemed excessive or repetitive.
How long does the Trust have to disclose patient records?
The Trust must respond to your request within one month (unless advised otherwise by court order).The Access to Records team will inform you if it is going to take longer than one month.
Can I see the progress of my request?
You can track and see the status of your request on the online portal via the Manage Requests section. You will also receive emails from the Trust if you need to provide more information for your request. The sender will be “Sars No Reply”. You can log in to the portal at any time to check your request and respond to any messages.
Will I always receive everything I have asked for?
Not always, in some circumstances the Trust is legally required to withhold all or some of the information held in an individual's health record where;
Will I need to provide identification?
Yes. Identification checks are required by the Trust for security, this is to protect your personal data from unauthorised access. Acceptable forms of identification are outlined in the “Identification documents needed to access health records” file on this internet page.
Can I apply for access to my child’s health records?
Unless otherwise indicated, children aged 13 or older are usually considered to have the capacity to give or refuse consent to parents or those with parental responsibility requesting access to their health records. A person with parental responsibility (as defined in the Children Act 1989) can make an application on the behalf of a child only if it shown that the child does NOT have capacity.
A person with appropriate parental responsibility will usually be entitled to access the records of a child who is aged 12 or younger.
How will I receive the health records?
When the Trust has completed your request, you’ll receive an email. Follow the instructions to download the files. Once downloaded, you are responsible for the confidential, secure storage of the records, and, when they are no longer required, their secure disposal.
Basildon / Orsett
Tel: 01268 522956 / 522957 open between 8am and 4pm, Monday to Friday.
Email: mse.accesstorecords@nhs.net
Broomfield / Braintree / Maldon
Tel: 01245 514288 open between 8am and 4pm, Monday to Friday.
Email: mse.accesstorecordsbureau@nhs.net
Southend
Tel: 01702 508007 open between 8am and 4pm, Monday to Friday.
Email: mse.access@nhs.net