PALS (Patient Advice and Liaison Service) at MSE
If there is a problem, the best way to get it resolved is usually to tell someone there and then.
- On a ward, talk to the sister or charge nurse on duty.
- In a clinic/department, talk to the receptionist or a member of staff.
If you want to talk to a senior manager or to someone who has not been directly involved in your care and treatment, we can usually arrange this straight away during office hours. You can also ask to speak to a member of the PALS department.
If you need to contact the PALS services at our MSE hospitals, the contact details are below.
PALS at Basildon University Hospital
PALS Office (near the restaurant)
Level C
Basildon University Hospital,
Nethermayne
Basildon
Essex
SS16 5NL
Telephone 01268 394440
PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays).
Email: mse.pals.btuh@nhs.net
PALS at Broomfield Hospital
PALS Office
Broomfield Hospital
Chelmsford
Essex
CM1 7ET
Telephone: 01245 514130
PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays).
Email: mse.public.response@nhs.net
PALS at Southend University Hospital
PALS Office
Southend University Hospital
Prittlewell Chase
Westcliff on Sea
Essex
SS0 0RY
Telephone: 01702 385333
PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays).
Email mse.pals.suhft@nhs.net