Zero tolerance to abuse

We have a zero tolerance policy for verbal or physical abuse towards our colleagues.

Please treat our staff with the same respect you would expect to receive.

COVID-19 guidance for visitors

Visiting arrangements have not changed.

Patients will be allowed one named visitor onto a ward at any one time. 

  • The patient must have the same visitor each day
  • Visiting is limited to one hour a day
  • Visitors must book this in advance by contacting the ward
  • Visitors must wear a surgical face mask covering their nose and mouth in our hospitals

This change does not affect visiting arrangements for end of life care, maternity and paediatric patients. Arrangements for these areas remain unchanged.

Please don't visit our hospitals if you are showing any symptoms of COVID-19. You can find out what to do if you are symptomatic on the NHS website at https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do.

Patients and visitors must wear a surgical face mask covering their nose and mouth in our hospitals. 

This is to help prevent the spread of COVID-19 and to protect yourself and others.

Wearing a surgical face mask is a rule that applies to everyone in healthcare settings, apart from children under the age of 11 or people with certain medical conditions or disabilities, which means they are exempt.

Anyone who comes to one of our hospitals wearing their own fabric face covering should change it for a clean and fresh surgical face mask when they arrive.

Mask dispensers are available at all our main entrances, and there are also stocks of surgical masks in wards and departments.

If you feel more comfortable or safer wearing a higher-grade mask, such as an FFP3 mask, please make sure it is clean and fresh and has not been worn outside of the hospital before you attend. Masks fitted with a valve are not acceptable to wear in our hospitals as they do not meet infection prevention and control guidelines.

You must continue to follow social distance rules and use hand gel.

Thank you for your support.

Visiting details

To keep our visitors and staff safe, protect our vulnerable patients and limit the spread of COVID-19, we continue to restrict the number of people allowed on to our hospital sites. 

We know that it’s hugely important for patients to see their loved ones while they are in hospital and we know this is at a very difficult time of year. We will continue to review our visiting arrangements in line with guidance from Public Health England, NHS England and NHS Improvement.

If you are a carer to a vulnerable patient please liaise with the ward directly so they are able to assess the individual patients’ needs and the support required and agree a plan.

All wards apart from maternity, paediatrics and end of life care

Patients are allowed one named visitor onto a ward at any one time. 

  • The visitor does not need to be the same person each day, but they must be asymptomatic
  • Visiting is limited to two hours a day
  • Visitors must book this in advance by contacting the ward

End of Life Care

Where patients are entering their last days of life, two visitors can be with them at all times.

Critical Care

Visiting in critical care is restricted. Please contact each unit for visiting details. 

Paediatrics

  • Parents/carers can visit the children’s ward, but only one can be on the ward with their child at any time. The other parent/carer can visit between 8am to 8.00pm. We suggest one change per day to protect the children and our staff.
  • Siblings to visit in agreement with the nurse in charge as meeting special circumstances.
  • Please don't visit if you have COVID-19 symptoms.

We understand that some parents attend tertiary centres that have further relaxed restrictions, such as GOSH, but at this time we are unable to relax our restrictions because of the level of emergency cases we receive.

Individual circumstances may be taken into account - please discuss your needs with the nurse in charge.

Neonatal Units

Both parents have unrestricted access for all hospitals, and siblings can visit the unit when agreed with the nurse in charge.

Maternity services

Visiting times for maternity inpatients across our three hospitals and our stand-alone birthing units remain the same.

Two birthing partners from point of established labour on delivery suite.

Women staying in our antenatal and postnatal services will be able to have one named adult visit them at any time from 9am to 8.30pm each day.  Please note:

  • The visitor will need to be the same person throughout their stay in hospital
  • All visitors will need to wear a face mask correctly covering their nose and mouth
  • Visitors will need to wash or sanitise their hands regularly.

If you have any questions about visiting arrangements, please talk to a member of staff on your ward.

Emergency Department and Assessment Units

Not all patients can bring a visitor when attending outpatients and diagnosis settings. To ensure the safety of both staff and patients only vulnerable patients who require complex/difficult decision making may be accompanied by one close family contact, or somebody important to the patient, to support them.

For children, both parents can accompany their child to the department.

Outpatients

Not all patients can bring a visitor when attending outpatients and diagnosis settings. To ensure the safety of both staff and patients only vulnerable patients who require complex/difficult decision making may be accompanied by one close family contact, or somebody important to the patient, to support them.

For children's outpatient appointments, only one adult may accompany them. 

Outpatient appointments 

To manage the continuing Covid pandemic we have reduced our current footfall for outpatients in our hospitals and freed up staff to participate in Covid related duties.

To keep our patients and staff as safe as possible, we will be holding the majority of our outpatient appointments virtually where possible. That means our clinicians will talk to you either over phone or via a video link so that you don’t have to come to our hospitals to see them face-to-face.

If you do need to come to the hospital for your appointment, we ask you to wear a surgical face mask (these are available at the entrance), to maintain a safe two-metre distance wherever possible, and not too arrive too early.

If there are any changes to your up-coming appointments, we will be in touch.

Patients requiring a face-to-face appointment, where possible, will be seen at one of our green sites, where there are no Covid patients, based on clinical urgency. Please be assured that social distancing measures and the use of face masks will be in place for all clinics. 

 

Supporting your recovery after COVID-19

As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind. 

These changes should get better over time, some may take longer than others, but there are things you can do to help. 

Your COVID Recovery helps you to understand what has happened and what you might expect as part of your recovery.

Donations

We have been overwhelmed with the incredible support we have received from members of the public and businesses locally and nationally throughout the pandemic.

To discuss making a donation or to find out more please contact the fundraising team on 01702 435555 ext. 6401 or 01268 524900 ext. 2897 or email mse.charity@nhs.net

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