AttendAnywhere video consultations guidance and FAQs for patients

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We have introduced video appointments to help us carry on seeing patients during the current coronavirus outbreak.

All you need is

  • an internet enabled device, like a smartphone or tablet, or a computer or laptop with webcam, microphone and speakers 
  • a reliable internet connection
  • Chrome or Safari web browser
  • A quiet and private place to have your appointment 

Please watch this short video to help you understand how your video appointment will work:

 

You can also find more information by visiting the AttendAnywhere patient information page.

Before your appointment

Before your appointment please click on this link to test your equipment using a test call.  If the test call doesn't work please contact the department that made the appointment for you.

You can also read this information about what to expect on your video consultation. 

Patient guide NHSE[pdf] 1MB

FAQs for Patients[docx] 19KB


To attend your appointment

Click on your clinic link below to enter the waiting room. You will not enter the waiting room until you have completed some checks.

When you are ready to start your video appointment, click 'start video call'. You will be asked to undertake your checks again. Make sure you complete all details including your date of birth and a number we can call you back on if there are any difficulties.

Don't forget to tick the small box at the bottom of the registration screen.

We will not store the details you submit and any details will be transferred securely.


Safeguarding patients

We have strengthened our safeguarding message for patients who use our remote consultation system, AttendAnywhere. This message includes information and phone numbers that patients can contact if they are unable to raise their concerns during a remote consultation. All patients will see this message before entering their virtual consultations.

The use of remote consultations will form a key part of the return of our outpatients and non-urgent services, and so it is important that we provide support to our patients using virtual platforms. This will make sure that any safeguarding issues are raised and not missed when patients are not attending a hospital in person, and patients are protected when attending consultations online.

For more information, please contact mse.changemanagement.office@nhs.net

Click on the clinic link to enter the waiting room (opens in a new browser window).

Last published:

AttendAnywhere - Emergency Department Basildon